Shipping policy

Shipping Policy

Processing Time

Orders are processed after payment is confirmed.

Most standard orders placed before 1:00 PM EST are processed the same business day. Orders placed after the cutoff time, on weekends, or on holidays may be processed the next business day.

Large wholesale orders, bulk orders, pallet orders, custom packaging orders, or freight shipments may require additional processing and handling time. If additional time is needed, we will notify you.

Shipping Methods & Delivery

We ship standard orders using UPS, FedEx, USPS, or another approved carrier based on the order size, weight, destination, and available service.

Bulk, wholesale, pallet, beverage case, and large paper product orders may ship by freight or LTL carrier.

Estimated delivery time for standard shipments within the continental United States is usually 3–7 business days after shipment. Delivery dates are estimates only and are not guaranteed.

Expedited shipping may be available at checkout for an additional cost. Expedited delivery is subject to carrier availability and order processing time.

Shipping Rates

Shipping rates are calculated at checkout based on the order weight, package size, shipping method, and delivery destination.

Free shipping promotions, if available, will be shown at checkout. Free shipping may not apply to wholesale, pallet, oversized, heavy, remote-area, Alaska, Hawaii, U.S. territory, or special-delivery orders.

Tracking Information

Tracking information will be provided once your order has shipped.

Please allow time for the carrier to scan and update the tracking information. Tracking updates may be delayed by the carrier and may not appear immediately after shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Casa Wholesale is not responsible for delays, lost packages, returned shipments, or additional fees caused by incorrect, incomplete, or undeliverable addresses.

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or other customer-related issue, additional shipping charges or restocking fees may apply.

Once an order has shipped, we may not be able to change the delivery address.

Packaging Standards

We take care to package orders securely for safe delivery.

Paper products are packed to help protect against moisture, crushing, and transit damage.

Beverages are shipped in sturdy corrugated boxes, trays, shrink-wrapped cases, or protective packaging when applicable.

Large or heavy orders may be packed in multiple boxes or shipped by freight/LTL carrier.

Freight & LTL Shipments

Freight or LTL shipments may require a commercial delivery address, loading dock, liftgate service, appointment delivery, or someone available to receive the shipment.

Additional carrier fees may apply for residential delivery, liftgate service, inside delivery, missed appointments, redelivery, storage, or limited-access locations.

Customers are responsible for inspecting freight shipments at delivery before signing. If visible damage is present, please note the damage with the carrier and contact us immediately.

Damaged, Missing, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your order arrives damaged, missing items, or incorrect, please contact us within 48 hours of delivery.

Please include:
- Your order number
- Clear photos of the damaged or incorrect item
- Photos of the shipping box and packaging
- A photo of the shipping label

After review, we will provide a replacement, refund, return label, or other resolution depending on the issue.

Lost or Delayed Packages

Casa Wholesale is not responsible for carrier delays caused by weather, holidays, high shipping volume, incorrect addresses, missed delivery attempts, or other events outside our control.

If tracking shows that a package is delayed or lost, please contact us and we will assist with reviewing the shipment and contacting the carrier when applicable.

Shipping Restrictions

Beverages and heavy items may not be eligible for delivery to P.O. Boxes.

Some items may be restricted from shipping to Alaska, Hawaii, U.S. territories, international addresses, military addresses, or remote locations.

Some beverages, food items, or perishable products may not be eligible for international shipping due to carrier, customs, or product restrictions.

Order Cancellations

Orders may only be cancelled before they are shipped. Once an order has shipped, cancellation may not be available.

Contact

For shipping questions, delivery issues, or bulk freight quotes, please contact us:

Casa Wholesale
Email: casawholesale61@gmail.com
Phone: (201) 496-8893
Business Address: 63 Dover St, Paterson, NJ 07501