Shipping policy

Processing Time

• Orders are processed same business day after payment is confirmed.
• Large wholesale orders may require additional handling time; you will be notified in advance.

Shipping Methods & Delivery

• We ship via UPS, FedEx, or USPS for standard orders.
• Freight/LTL carriers may be used for bulk pallets (e.g., paper products, beverages by the case).
• Estimated delivery time: 3–7 business days within the continental U.S.
• Expedited shipping is available at checkout (extra cost applies).

Shipping Rates

• Rates are calculated at checkout based on order weight, size, and destination.
• Free shipping promotions (if applicable) will be displayed at checkout.

Packaging Standards

• Paper products are securely packed to prevent moisture or damage in transit.
• Beverages are shipped in sturdy corrugated boxes or shrink-wrapped trays with protective padding.
• All shipments include tracking information.

Damaged, Missing, or Incorrect Items

• Please inspect your order upon delivery.
• If you receive damaged or incorrect products, contact us within 48 hours with photos and order details.
• We will issue a replacement or refund based on your preference.

Restrictions

• Beverages cannot be shipped to P.O. Boxes.
• Some beverages may not be eligible for international shipping due to carrier or customs restrictions.

Contact

For shipping questions or bulk freight quotes, please contact our support team at jqnationaldistributors@gmail.com.