Refund policy

We want you to be happy with your order. Our return and refund policy is designed to be simple, fair, and similar to major online marketplace standards.

Returns

Most unopened and unused items may be returned within 30 days of delivery. Items must be in their original packaging and in resellable condition.

Food, beverages, perishable products, opened items, used items, and items that are not in original condition are not returnable unless the item arrives damaged, defective, missing, or incorrect.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, defective, missing, or incorrect, please contact us within 48 hours of delivery.

Please include:
- Your order number
- Clear photos of the item
- Photos of the shipping box and label
- Photos showing the damage or issue

After review, we may provide a replacement, refund, or other resolution depending on the issue.

Return Shipping

For returns due to customer preference, ordering mistake, wrong address provided by the customer, or no longer needing the item, the customer is responsible for return shipping.

How to Start a Return
Before sending an item back, please contact Casa Wholesale at casawholesale61@gmail.com or (201) 496-8893 with your order number and reason for the return. Once the return is approved, we will provide return instructions.

Approved returns should be sent to:
Casa Wholesale Inc.
63 Dover Street
Paterson, NJ 07501
United States

Please do not send returns without first contacting us. Items returned because they are damaged, defective, incorrect, or due to an error by Casa Wholesale will be handled at no additional return-shipping cost to the customer.

Refunds

Refunds are processed after the returned item is received and inspected, or after the issue is reviewed and approved.

Approved refunds are usually processed within 3–5 business days. Your bank or payment provider may take additional time to post the refund.

Cancellations

Orders may only be cancelled before they are shipped. Once an order has shipped, cancellation may not be available.

Non-Returnable Items

The following items are not returnable unless damaged, defective, missing, or incorrect:

- Food products
- Beverages
- Perishable items
- Opened items
- Used items
- Items not in original packaging
- Clearance or final-sale items, if marked as final sale

Contact

For help with returns or refunds, please contact us:

Email: casawholesale61@gmail.com
Phone: (201) 496-8893